TERMS & CONDITIONS
Welcome to the website www.illustro.shop (the “Website”). This page sets out the TERMS AND CONDITIONS under which our products are sold and distributed through this online shop, including information about placing and modifying orders online, order cancellations, and requesting a refund or product exchange. It also contains the TERMS AND CONDITIONS applicable to the use of this Website. Details about how we collect, store, and process your personal data are available on the PRIVACY & SECURITY page.
You understand that your data (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks, as well as changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the service or Website, violate any laws in your jurisdiction (including but not limited to copyright laws).
Please read these TERMS AND CONDITIONS carefully before placing an order. By visiting our Website and/or placing an order, you confirm that you accept these TERMS AND CONDITIONS.
www.illustro.shop is intended for users who are 18 years of age and older. If you are under 18, you may not submit any personal information on the Website.
If you do not agree with these TERMS AND CONDITIONS, please do not use the Website and do not place an order.
We reserve the right to update and modify these TERMS AND CONDITIONS at any time without prior notice. You can review the most current version on this page. It is your responsibility to check this page periodically for changes.
Your continued use of or access to the Website, including to place any orders, following any changes to these TERMS AND CONDITIONS constitutes your acceptance of those changes.
ABOUT US
www.illustro.shop is owned and managed by ILLUSTRO srl, a company registered in Romania, VAT Number RO35474147.
DEFINITIONS
In these TERMS AND CONDITIONS, the following words and expressions have the meanings set out below:
“Conditions” means these TERMS AND CONDITIONS.
“Website” means the website owned by ILLUSTRO srl: www.illustro.shop.
“Product(s)” means any ILLUSTRO srl product(s) sold through our Website.
“Wallpaper” means decorative wallcoverings for interior walls, uniquely designed by ILLUSTRO srl.
“We”, “us” and “our” mean ILLUSTRO srl.
“You” and “your” mean the user and/or customer.
BASIS OF SALE
All orders you place on the Website are subject to acceptance in accordance with these TERMS AND CONDITIONS. A contract between you and us is formed as follows:
Please follow the on-screen instructions to place an order on the Website. By pressing “Place Order” on the “Checkout” page, you make an offer to purchase the products at the prices shown, including any applicable delivery charges. An email will then be sent to you setting out the products you have ordered and the total price paid for the products and shipping.
We reserve the right to refuse to supply any individual or company.
We reserve the right to withdraw any products from the Website at any time and to remove or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refuse service to anyone at our sole discretion, at any time. We will not be liable to you or any third party for withdrawing any product from the Website (whether or not the product has been sold), for removing or editing any materials or content on the Website, or for refusing to process or suspending any transaction after processing has begun.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting you using the email address and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
Except for sample products (“Samples”), we apply a minimum order value of 50 € per order.
We reserve the right to cancel and refund any order that does not meet this minimum order value. If such a cancellation occurs, we will notify you using the contact details provided with your order and refund any amounts you have already paid.
Order processing begins as soon as you submit your order. As a result, we generally cannot add or remove items once the order has been placed. If you wish to modify your order, please email us as quickly as possible at info@illustro.shop, and we will do our best to assist you before production begins.
We rely on the accuracy of the information you provide. Please ensure that all measurements and specifications for made-to-measure orders are accurate and complete.
Once we have accepted your order, it becomes binding, subject to your cancellation rights (where applicable). We may decline to accept an order if, for example, the product ordered is out of stock or unavailable, we identify an error in pricing or product description, we cannot obtain authorization for your payment, or we consider the order to be fraudulent.
PRICES
All prices on www.illustro.shop are displayed in euros (EUR).
If you are shopping from outside the European Union, your order may be subject to customs duties, taxes, or other import charges imposed by your local authorities. For more information on these potential charges, please contact your local customs authorities.
We reserve the right to update our prices at any time. Despite our best efforts, a small number of products may occasionally be mispriced. In such cases, we are not obligated to supply the products at the incorrect (lower) price. We will contact you to confirm whether you wish to proceed with the order at the correct price. If we cannot contact you, or if you choose not to proceed at the correct price, we will cancel your order and refund any amounts you have already paid.
PAYMENTS
Payments can be made securely online using Stripe. Payment is charged at the time the order is placed.
All credit/debit cardholders are subject to validation checks and authorization by the card issuer. For customers who do not use Visa verification or who request delivery to an address different from the cardholder’s address, additional identification may be required, and a member of our orders team may contact you.
If the issuer of your payment card refuses or does not authorize payment to us for any reason, we will not be liable for any delay in, or failure of, delivery.
DELIVERY
We deliver worldwide.
Orders will usually ship within 3 to 5 business days from the date the order is placed. Delivery costs are calculated individually for each order, depending on the total weight and volume of the shippable goods and the destination.
Please note that additional taxes, duties, or local charges may apply depending on your location. These amounts are determined by the relevant authorities in accordance with local legislation.
Products must be checked carefully on delivery and signed for by an adult. Any visible defect or damage should be reported to us as soon as reasonably possible.
ILLUSTRO srl will make reasonable efforts to ensure delivery within the estimated lead time, but this cannot be guaranteed.
ILLUSTRO srl will not be liable for delays in installation caused by late or failed delivery of your items. The delivery lead time given in your order confirmation is an approximation only and is given in good faith. We therefore recommend that decorators or installers are not booked until you have received and inspected your goods.
RISK AND TITLE
Once we have accepted your order, it is binding on both you and ILLUSTRO srl, in accordance with these TERMS AND CONDITIONS.
Title (ownership) to the ordered goods will pass to you when we have received payment in full for the goods and any applicable delivery charges. Risk of loss or damage to the goods passes to you upon delivery to the delivery address specified in your order.
RISK OF DAMAGE IN TRANSIT AND PROPERTY
We bear the risk of loss or damage to the products until they are delivered to you.
The products will belong to you once:
they have been delivered to you; and
we have received payment from you in full for the products and any applicable delivery charges.
Until payment in full has been received, we may, at our discretion, ask you to return the products to us.
RETURNS AND COMPLAINTS
Because our wallpapers are printed to order and made to your specific measurements, they are treated as made-to-measure/custom products and cannot be returned once produced, except in the case of defects or damage as described below.
However, you may cancel an order before it enters the production stage. Production usually begins shortly after the order is received. To cancel your order, please contact our customer service team promptly at info@illustro.shop.
We offer a one-year guarantee. This guarantee covers initial errors and defects present in the product upon delivery. Faulty or damaged products received will be repaired, replaced, or exchanged at no additional cost to you.
We will not compensate for additional costs incurred during installation, such as extra labor or materials. Customers are responsible for inspecting the product before installation. We do not reimburse incorrect installations or installation carried out despite visible defects.
In the event of a dispute, we will follow the recommendations of the relevant public complaints or consumer protection committee, where applicable.
INFORMATION ON PRODUCT COLORS AND UNIQUE FEATURES
We make every effort to ensure that the products we supply correspond as closely as possible to the samples and images displayed online. However, variations may occur, particularly because natural and printed materials can have unique characteristics. Such variations are not considered defects and contribute to the uniqueness of our products.
Our wallpaper is printed to order, so minor color variations may occur between different print batches. For this reason, we strongly recommend ordering all the panels you need in one order.
PRODUCT DESCRIPTIONS AND WEBSITE CONTENT
We take reasonable care to ensure that all details, descriptions, and prices of products appearing on the Website are correct at the time the relevant information is uploaded to our systems. While we aim to keep the Website as up-to-date as possible, the information at a specific time, including product descriptions, may not always reflect the position precisely at the moment you place your order.
We can only confirm the price of a product once your order has been accepted in accordance with these TERMS AND CONDITIONS.
If an error is identified in the price or description of a product, we may decline to accept your order, subject to your statutory rights.
We will not be liable if, for any reason, the Website is unavailable at any time or for any period.
PRODUCT USE
All our products are designed primarily for domestic and standard interior use.
We do not permit our wallpaper or other products to be converted into other products (such as cushions, lampshades, upholstered furniture, artwork, or similar items) and then resold for commercial purposes where such use infringes or may infringe our intellectual property rights.
If you intend to use our products in a commercial project or for resale, please contact us for appropriate licensing or authorization.
INTELLECTUAL PROPERTY
You acknowledge and agree that all copyrights, database rights, trademarks, and other intellectual property rights in all materials and content on the Website are owned by ILLUSTRO srl or our licensors and shall remain vested in us or our licensors at all times.
You may access the Website and view its content for your personal, non-commercial use only. You may not otherwise copy, reproduce, modify, publish, transmit, distribute, display, commercially exploit, or create derivative works from any materials or content on the Website, nor may you assist or facilitate any third party to do so, without our prior written permission or that of our licensors.
COPYRIGHT
Except where otherwise indicated, all content on the Website is the property of ILLUSTRO srl (or its licensors, affiliates, and/or marketing service providers) and is displayed for the enjoyment and information of Website visitors. Any other use of the Website’s material is prohibited without our prior consent.
If you believe that any material on the Website infringes your copyright, please contact us at info@illustro.shop.
TRADEMARK
Except where otherwise indicated, all trademarks on the Website are used to identify the source of the goods and/or services displayed. Any other use of these trademarks is prohibited without the explicit written consent of the trademark owner.
If you believe that any material on the Website infringes your trademark rights, please contact us at info@illustro.shop.
DEALING AS A BUSINESS
These TERMS AND CONDITIONS apply where you deal with us as a consumer. If you wish to purchase products from us in the course of your business, please contact our Customer Services team for further information about business-to-business terms.
INDEMNITY
You agree to indemnify, defend, and hold harmless ILLUSTRO srl and our officers, directors, employees, agents, and suppliers from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of:
your breach of these CONDITIONS; or
your use of the Website; or
the use of the Website by any other person accessing it using your account details and/or personal information.
LIABILITY AND WARRANTIES
Nothing in these TERMS AND CONDITIONS limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
To the fullest extent permitted by law, we shall not be liable for:
any economic losses (including, without limitation, loss of profits, revenue, business, contracts, data, or anticipated savings);
any loss of goodwill or reputation; or
any indirect or consequential losses,
whether arising in contract, tort (including negligence), pre-contractual representations, or otherwise, even if we have been advised of the possibility of such loss.
Except where otherwise required by law (including mandatory consumer rights), our total liability under these TERMS AND CONDITIONS in respect of any claim relating to the purchase of products shall not exceed the amount paid or payable by you for those products.
We take reasonable precautions to keep the details of your order and payment secure. However, except where we are negligent, we cannot be held liable for any losses resulting from unauthorized access to information you provide.
Your statutory rights as a consumer are not affected.
SEVERANCE
If any provision of these TERMS AND CONDITIONS is held by a court or administrative body of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
ASSIGNMENT
You may not assign, transfer, or subcontract any of your rights or obligations under these TERMS AND CONDITIONS or any related order for products without our prior written consent.
We reserve the right to transfer, assign, novate, or subcontract all or any of our rights or obligations under these TERMS AND CONDITIONS or any related contract to a third party.
WAIVER
If we fail at any time to insist upon strict performance of any of your obligations under these TERMS AND CONDITIONS, or if we do not exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
No waiver by us of any default shall constitute a waiver of any subsequent default, and no waiver shall be effective unless it is expressly stated by us to be a waiver and is communicated to you in writing.
AMENDMENTS TO THESE TERMS AND CONDITIONS
We reserve the right to amend these TERMS AND CONDITIONS at any time without prior notice. Any such amendments will take effect when posted on the Website. It is your responsibility to read the TERMS AND CONDITIONS each time you use the Website.
Your continued use of the Website after any such changes are posted signifies your agreement to be bound by the latest version of the TERMS AND CONDITIONS.
APPLICABLE LAW AND JURISDICTION
These TERMS AND CONDITIONS are governed by the laws of Romania, together with any applicable European Union consumer protection laws.
Any dispute arising out of or in connection with these TERMS AND CONDITIONS, including any question regarding their existence, validity, or termination, shall be submitted to the competent courts at the registered office of ILLUSTRO srl in Romania, without prejudice to any mandatory rights you may have as a consumer to bring proceedings in your country of residence under applicable law.
COMPLAINTS
We aim to resolve any disagreement or dispute between us amicably, through direct negotiation, in connection with the performance of these TERMS AND CONDITIONS.
If you have any comments, concerns, or complaints about any goods you have purchased from us, please contact us at info@illustro.shop.
DISCLAIMER
We take reasonable steps to ensure that the information on this Website is accurate and up to date. However, we do not guarantee the completeness or accuracy of the material on the Website.
We may change the material on the Website at any time and without notice. The material on the Website may, on rare occasions, be out of date or contain errors, and we make no commitment to update such material.
The material on this Website is provided “as is” and without any conditions, warranties, or other terms of any kind, whether express or implied, to the maximum extent permitted by law.
Neither we nor any other party (whether or not involved in producing, maintaining, or delivering this Website) shall be liable for any loss or damage (direct, indirect, or consequential) that may arise from your use of, or inability to use, the Website, including but not limited to the cost of servicing or repairing equipment, software, or data.
Your use of the Website is at your own risk and subject to these TERMS AND CONDITIONS.